Frequently Asked Questions

Everything you need to know about your DUFFBEAUTY experience.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the EU and 5-10 business days for international orders. You will receive a tracking link as soon as your order leaves our warehouse.

What is your return policy?

We offer a 14-day return policy for unused and unopened products in their original packaging. For hygiene reasons, we cannot accept returns on items that have been opened or tested.

Are DUFFBEAUTY lashes reusable?

Yes! Our high-quality lashes are designed for durability and can be reused up to 25+ times with proper care and cleaning after each use.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna.

Are your products cruelty-free?

Absolutely. At DUFFBEAUTY, we are committed to ethical beauty. All of our products are 100% cruelty-free and never tested on animals.

How can I contact customer support?

Our support team is here to help. You can reach us via email at [email protected] or through our contact form. We aim to respond to all inquiries within 24 hours.